FAQs - Hopo Tech

Customization

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What's your typical delivery time?

<100 pcs: 7 working days
<1.000 pcs: 20 working days
(Bulk orders? Contact us for a tailored timeline.)
What are your payment terms?

We accept TT (wire transfer) in advance. Production starts immediately upon payment confirmation.
What's covered under warranty?

1-year factory warranty covers repairs/replacements for any non-human-caused defects.

Products

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How competitive are your prices?

Unbeatable value: Premium quality at 30% savings vs. Western brands- identical specs, smarter costs.
What's the quality standard of your encoders?

All our encoders are ISO 9001 and CE certified. Happy to share our test reports for your review.
Can we tour your factory?

Absolutely! You're welcome to visit our facility in Ningbo, Zhejiang Province- just let us know your schedule.

General

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How soon can I expect a response?

We'll get back to you within 12 hours guaranteed.
Do you offer samples?

Yes! We provide free sample testing so you can evaluate our products risk-free.

Resources

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